Customer Service FAQ

Tracking Packages

You will receive an email with tracking information as soon as your order is ready and a shipping label has been created. It might take up to a full business day for the tracking to update.

Pre-Orders

We do offer pre-orders on several items often with large discounts. All pre-orders are for brand new sealed items.

All pre-orders are final, we will not take returns. 

If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. If you need help finding the contact information for the manufacturer, you may call or email us and we will be happy to assist you.

With high profile items occasionally manufacturers limit the number of sets sent to us. We try our best to anticipate how many sets we will received based on previous releases but sometimes we do not receive enough products to fulfill all the orders. If this happens we will process the orders chronologically. This situation is most likely to happen for very high profile releases of collectible card games like Pokemon or Magic: The Gathering.

If an order contains pre-order items, we will ship the order when all the items are available.

Returns

All returns require approval. Please email support@overthebrick.com before sending back merchandise.

Over the Brick will accept returns on unopened products within 30 days of delivery except for items from pre-orders.

Over the Brick does not cover shipping costs on returns.

If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. If you need help finding the contact information for the manufacturer, you may call or email us and we will be happy to assist you.

Tax Exemption

If you want to claim tax exemption, please email support@overthebrick.com with a copy of the supporting documents. We will not be able to apply the exemption retroactively.